Humorous, Meaningful and Overdue Look Into urgency Services employee Experiences

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Sherry Jones Mayo has written a tremendously informative and humorous book about the daily experiences of urgency services personnel, whether paramedics, Emts, doctors, or nurses. After twenty years in the field, Mayo reveals multiple aspects of the job from caring for citizen who need urgency care, to experiencing tragic losses, difficult and often humorous patients, and coping with fatigue, emotional breaking points, and personal issues.

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Most books about trauma are written for the victims and their caretakers-so the caretakers (counselors, responders to an emergency, even family members) can help the victims. Although television dramas pay homage to the courage of urgency services workers-especially in the Er-these programs tend to treat the situations as heroic and dramatic rather than showing the actual real effects-the emotional and bodily toll-these experiences have on the workers. Mayo provides multiple aspects of how urgency services personnel answer to trauma, most of it becoming their daily work, but the deaths of children, cases of child abuse, or situations that resonate with their own personal tragic experiences can want immediate counseling and urgency intervention to safe the workers. Burnout is common, but so is the deep feeling of recompense when the many efforts pay off.

This book is rich in a variety of experiences fluctuating from doing urgency care on an airplane to helping overweight citizen out of their homes, and an urgency services employee experiencing an urgency and then finding things from the patient's side as her co-workers care for her. Mayo shares her own experiences throughout, but she also shares the stories of co-workers, her daughter who was inspired to succeed in her mother's footsteps, and numerous other first-person accounts of helping in an emergency.

While "Confessions of a Trauma Junkie" has numerous telling and arresting stories, what I appreciated most was the humor. The humorous passages unmistakably made me good understand how urgency services personnel answer to the most difficult situations, the boredom they have to deal with, and the need for humor as a coping mechanism. The workers also do not always receive the appreciation and respect they deserve. They become rightfully irritated when treated like servants, when they are threatened with lawsuits, or when the lazy try to take advantage of them, refusing even to sit up by themselves because a employee can pick them up. While Mayo's experiences occur in the greater metropolitan Detroit area, and a larger economically and socially challenged citizen exists there, I dream urgency services workers need to deal with rude and inconsiderate patients constantly, whether in rural or metropolitan areas.

The humor in this book was so rich that I would suggest it to any urgency services personnel naturally as a way to cope and ease stress with a good laugh. Among the many humorous passages, one of my favorites was the response received from a inpatient when the admitting nurse asked for her name:

I'm too sick to talk. Ask my husband what my name is...can't you see I'm sick? What's wrong with you people, request me questions when it's sure I can't breathe? You want to know anything, you ask my husband. I don't have sufficient breath to answer your questions. You supposed to be a Nurse, you should know that.

Many similar stories are told concerning uncomplicated questions asked to patients, as well as shenanigans by patients that range from urinating on the hospital walls to showing up for free fertilization tests and free meals, and other favorite, the man who complains he's having a heart attack, and when the nurse diagnoses that he is not and asks him to wait, decides to go out for a smoke.

Mayo also tells many stories of rewarding experiences, most notably of going to help citizen in Mississippi after Hurricane Katrina. Hurricane victims offered urgency services workers the last of their food out of gratitude; gas middle point attendants in case,granted workers with free fuel and snacks, and citizen in airports, when they saw workers in their urgency gear and learned they were returning from assisting the hurricane victims, said, "Thank you. Thank you for anyone you did."

I say, "Thank you, Sherry Jones Mayo, for writing this prominent book so you and your co-workers who work twelve hour shifts, stay overtime, wear down your own bodies caring for ours, and put up with situations no one should have to, will get the recognition you deserve for everything you do for the rest of us. Thank you for caring for us, even when we are not desirable patients. I don't know how you can do it-it's not a job I could do-but I won't forget what you and your co-workers go straight through daily next time I need care."

I know several Emts and nurses to whom I'll suggest this book wholeheartedly. I trust anyone who reads it will do the same.

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